FAQ

Q: I have a dog and a cat who are very friendly. Can they board together?

A: Cats and dogs must be kept in separate areas since they require different kinds of care. Also, cat enclosures are not structured the same as dog runs.

Q: Why is my pet so nervous when I drop him off at the kennel?

A: There could be several reasons why your pet is nervous. First and foremost, when you are nervous, your pet knows it and is on alert to be nervous too. Remember dogs, do not have extensive language capabilities and therefore rely on you and your emotional state. Secondly, dogs, like people, have generalized anxiety when traveling to a new and unknown place. We try everything in our power to make your pet feel comfortable and enjoy their stay.

Q: What exercise do you provide?

A: Dogs are taken out to potty twice a day after each feeding. They are exercised individually in our gravel potty yards. You can schedule extra activities for your dog, such as individual walks and plays, cuddle time and/or evening potty breaks/walks. We also offer monitored group play for both boarders and daycare dogs (requires behavior assessment by one of our staff).

Q: Should my pet be bathed or brushed during its stay?

A: Even in our clean facility, pets pick up odor from the cement runs. We suggest a bath for all dogs whose boarding stay is longer than 7 days. For lengthy stays, we require a bath every 30 days. Coat care is extremely important due to do the humid and active kennel environment. We try to match your brushing schedule to what you normally do at home, however, we will increase brush outs if necessary to keep your dog in tip top shape.

Q: May guests bring their own bed & toys?

A: Absolutely! We recommend bringing their bed and toys (limit 2 toys please) while they are staying at the kennel. Having their own personal items helps them to acclimate to the kennel.

Q: Should I bring my pet’s regular food?

A: We provide a choice to top quality Avoderm Lamb & Rice or Chicken & Rice formula for our canine guests. We also carry Avoderm Chicken Puppy for our younger clients. We also provide a variety of highly palatable wet food including, Evanger’s, Instinct and Holistic.

Cats have a choice of California Natural and Max Cat kibble. We also carry two varieties of California Natural wet food.

If your pet is: 1) on a special diet, 2) is aging, 3) is a puppy, 4) has a sensitive stomach, or 5) is very picky, we recommend brining your food from home, including anything “special” that you do to get them to eat. If they have a hard time eating for you, it is likely that they will have a harder time eating for us. It is very important to us that our guests eat while they stay here.

We provide necessary food and water bowls, so there is no need to bring with you.

Q: Should I be concerned about changing diets while boarding my pet?

A: Bringing food from home gives your dog a sense of familiarity and will sometimes help the dog eat better while you are away. Senior pets and puppies do not tolerate diet change very well; sometimes it causes stomach upset or refusal to eat. If you think that your pet is going to have difficulty with a diet change, it is best to bring his own diet. Our staff will feed your diet according to your instructions.

Q: Is it normal for my pet to behave differently just after boarding?

A: Your pet knows they have been away from home for a while. Most pets will eat, drink, and sleep more than usual. There’s been a lot to see and do at Sycamore! Some pets will even show signs of mild intestinal upset. Mostly these issues are emotional and should clear up within a day or so.

Q: What is the difference between Indoor and Fresh Air kennels?

A: All of our kennels are climate controlled year round and have radiant floor heating that is used in winter. Indoor kennels are designated for house dogs that are used to being inside most of the time. Our Fresh Air kennels have garage doors located on the sides of the building that we open up when the weather is nice. Fresh Air kennels are generally for dogs that are used to being outside most of the time and is reserved for medium to giant breeds.

Please feel free to call us with any questions regarding the area n which your dog might be most comfortable. We also reserve the right to move your dog to an area that we see fit for it to stay.

Q: Will my cat get to exercise outside?

A: Unfortunately, we do not have an outdoor cat enclosure with a roof. They must remain indoors due to the fact that they could escape quite easily.

Q: What about the medications or supplements that my dog gets at home?

A: All medications and supplements that you give your dog at home daily should be brought to the kennel so that we may continue the administration of these medications and supplements. Any change in the prescribed dose should be brought to our attention.

Any time sensitive medication must be administered at the same interval as given at home, so it is important for you to provide us with that information.

Q: When I toured the kennel, I noticed a row of runs right behind the office. Can my dog stay there?

A: That area is designated for dogs with special needs or very young puppies. This consists of dogs with epilepsy, diabetes, heart conditions, and those showing signs of considerable age. This area is reserved for them and must remain quiet in order to keep these dogs calm and comfortable. We try to accommodate all requests for this area, however, we do reserve the right to move your dog to an area that we believe would be a better fit.

Q: Do I need to bring any personal belongings for my pet?

A: We can provide the bedding that your pet may need, however, sometimes they feel better if they have their own. Your pet can also bring up to two toys. We will ask you to take personal leashes and collars with you after drop-off.

Please bring your cat in a carrier. You may leave the carrier here for the duration of the stay.

Q: Can both of my dogs share a run?

A: Yes they can, however, they must be compatible at all times. We have the ability to separate them during feeding times if needed.

If you have more than 2 dogs, please call us and we will discuss with you the most comfortable setup for your dogs.

Q: What is included with the boarding price?

A: All guests have climate controlled areas and access to clean, fresh water twenty-four hours a day. For dogs, the boarding price includes two feedings daily and a potty time after each feeding. For cats, the boarding price includes two feedings daily and a clean litter box.